FAQs and

Customer Help Center

If talking to a real-life human is more your thing, you can reach our Customer Relations Team via email (below).


Returns & Exchanges

Returns & Exchanges

We have a 30 day return and exchange policy. If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees). To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.

International (non-U.S.) customers will be allowed 45 days for returns due to the longer shipping times.

The date postmarked on the return package will mark when your package was returned.

Items non-eligible for returns or exchanges:
Items not eligible for return are  wearable items that have been washed or worn, items without the original tags still attached.

How will I receive my refund?

If we have yet to ship your order, we will process refunds immediately. If you are returning an item, we will process the refund when we receive the item in our offices.  All funds will be returned to the credit card used during the checkout process.


When will my order ship?

Orders are typically processed within 1-3 business days.

How will I know if my order shipped?

When your order ships from our fulfillment center you will receive a shipping notification email that will include your tracking number inside.

If you created an account then you can log in to your account and look at your recent orders for your tracking information.

Why didn't all my items ship in one package?

While we strive to include all items in a single package, however, due to our pick & pack process, this is not always the case. You will receive an email confirmation and tracking information for each package shipped and there are no additional fees of any kind for split-shipments.

Will you pay the return shipping fee?

If you are returning damaged or defective merchandise we will pay the cost of return shipping, just contact shop.fcf@gmail.com and inform them of the issues with the product. Photographs are a great way to speed this process up. International (non-U.S.) returns cannot use prepaid shipping labels. If you are returning an internationally shipped order, please include your shipping receipt to be reimbursed or credited to your account. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.

Do you ship overseas?

As of now we ship to a limited amount of countries internationally.

What shipping carriers do you use?

We use a combination of FedEx Ground and USPS for all of our standard and international shipping.

How can I check my order status?

If you created an account on our site you will be able to see your order history and order information.

If you checked out as a guest then you can check your emails for an order confirmation email.


How do I contact you in regards to online product?

You can reach out to us by email at support@fcf.io and we will be happy to assist with all questions regarding your online shopping experience.

What are your customer service hours?

We are happy to assist you during our business hours of M-F 9am-5pm PST. Weekend inquiries will be answered in the order of receipt on Monday (there is no need to resend as we answer the oldest messages and emails first).

Why won't my discount code work?

We are sorry for the inconvenience! There are a few things that could have caused this:

While we do regularly give out discount codes through our email and social channels they may not always apply to all products. 

Your discount code may have expired.

Only one discount can be applied per order.

Some discounts require a minimum purchase amount.

Some discounts apply only to a specific product or exclude specific products.

What if my product arrived damaged?

We are very sorry for the inconvenience! While we strive to take the utmost care when packaging and producing our products some things can end up being out of our control. When you email in to our customer support you will be asked for a photo of the damaged goods and we will be happy to make it right. 

FCF Auction Policy

How Does the Auction Work?

This is generally the way an auction at FCF Auction works, although additional information might appear on website screens. We reserve the right to change auction rules from time to time, including per item and at the last minute.

Bidding on an item is an offer to buy the item at the price in the bid, provided the bidder's offer is the WINNING BID at the close of the auction. Each item is its own separate auction.All bids are final and not subject to cancellation or revocation once submitted.All bids are made in automatic increments that we will set for each item (e.g., an increment might be $5, $10, $25 or another amount). You may set a “proxy” bid which is the highest amount you are willing to bid: you may increase that amount but may not decrease it. You agree that (a) FCF may cause a bid (in the amount of the increment bid) to automatically be made for you each time someone bids higher than your existing bid until your proxy bid amount is reached, and that (b) you will be bound by each bid so made. For example, if the increment is $5 and the highest price you are willing to pay is $100, you may set your proxy bid at $100. If your first bid is $50 and someone else bids $60, your bid will automatically be increased (by proxy) to $65; if no one else bids, $65 will be the WINNING BID (yours). If someone else bids $105, you will no longer be part of the bidding because you set your limit at $100.All bids must be a minimum of $1 or in another amount posted for each item. Usually, auctions will be subject to a “reserve” (a minimum amount that the seller wants to be bid as a condition to being willing to sell the item).If a problem occurs with a WINNING BID in an open auction, we might offer you an opportunity to reinstate your currently unsuccessful bid to a currently winning status at your last bid price (i.e., you might become the WINNING BIDDER even though you thought you lost). We will contact you at our option. At your option, you may decline or accept the opportunity to become the winning bidder.  Winning bidder must pay for the item won through the site within 72 hours of the auction close. If purchase is not completed within the 72 hour timeframe the next bidder in line will be declared the winner and be contacted by our teamAuction closing times are approximate, and FCF auctions reserves the right to close an auction earlier or later than the scheduled time. Time clocks used by FCF or its service providers will control in the event of any conflicts regarding closing or other times.The highest dollar amount bid at each auction's close will be the WINNING BID for that auction. No bid may be viewed as the WINNING BID until we have confirmed it such as by sending you an email. We also try to confirm losing bids by email or other method.The seller of a listed item (including us when we are the seller), may bid on the item.Bid manipulation or “shill” bidding of any kind is expressly forbidden, as is bidding for the sole purpose of increasing the purchase price (subject to applicable law).FCF Auctions reserves the right to refuse service to anyone for any (or no) reason.FCF Auctions may exercise this right in all situations including, but not limited to, buyers making a habit of winning auctions and not buying.Bidders are prohibited from communicating with each other for the purpose of manipulating the final purchase price of an item and from "spamming" (sending unsolicited commercial email to Users).If the credit card or other payment method is declined for any reason, we (or a service provider) will attempt to contact the WINNING BIDDER, usually by phone or e-mail. If we cannot verify your payment method within 72 hours of the auction’s close, the next highest bidder will become the WINNING BID and be processed as described above until a bidder with a compliant payment method is found.You are not entitled to any refunds or exchanges, so do not bid (directly or automatically via a proxy bid) unless you are willing to buy the item for the bid amount (plus taxes etc.).You agree not to take any action that would violate any applicable state, federal and/or international laws.You agree to provide only true and accurate information about themselves to FCF and in all FCF Auction formsIt is a violation of law to make bids in a false name or with an invalid credit card or other payment method, even if FCF Auction software initially accepts such a bid. Please be aware that even if you do not give us your real name, your web browser may transmit a unique Internet address to us, which can be used by law enforcement officials to identify you.Technical difficulties (e.g., bids might not be processed or accepted) or other difficulties (such as fraud or the like) might occur. No warranties or guaranties are made by us or anyone else regarding the absence of such difficulties. You agree that neither FCF nor its service providers will be liable for such difficulties and that FCF may decide how to deal with the resulting situation in its sole discretion (e.g., by rescinding all or part of the auction or doing something else that appears appropriate to FCF in the circumstances).Fraudulent bidders may be prosecuted to the fullest extent of the law and involvement by the FTC, the US Secret Service or other domestic or foreign regulators or law enforcement can occur.We may suspend or cancel access to auctions if it appears to us in our good faith sole discretion that there appears to be a violation of the FCF Action Terms, including (without limitation) these auction rules.To report a violation of FCF Auction Terms, please contact us by emailing shopsales@fcf.io.

Do you have to login to place a bid?

Yes you must login to place a bid. If you don't have a login already click on create account to create your login

I was the highest bidder when the auction ended. Why did I not win?

Each auction has a reserve amount that must be met to win the auction. Reserve Not Met will display above the Bid # until the reserve has been met.

Where are your auction terms & conditions?

Our auction terms & conditions can be found by clicking here.

Get in touch

Have questions about your order, or a general enquiry?