FAQs and

Customer Help Center

If talking to a real-life human is more your thing, you can reach our Customer Relations Team via email (below).

FAQ

Returns & Exchanges

Returns & Exchanges

We have a 30 day return and exchange policy. If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees). To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.

International (non-U.S.) customers will be allowed 45 days for returns due to the longer shipping times.

The date postmarked on the return package will mark when your package was returned.

Items non-eligible for returns or exchanges:
Items not eligible for return are  wearable items that have been washed or worn, items without the original tags still attached.

How will I receive my refund?

If we have yet to ship your order, we will process refunds immediately. If you are returning an item, we will process the refund when we receive the item in our offices.  All funds will be returned to the credit card used during the checkout process.

SHIPPING

When will my order ship?

Orders are typically processed within 1-3 business days.

How will I know if my order shipped?

When your order ships from our fulfillment center you will receive a shipping notification email that will include your tracking number inside.

If you created an account then you can log in to your account and look at your recent orders for your tracking information.

Why didn't all my items ship in one package?

While we strive to include all items in a single package, however, due to our pick & pack process, this is not always the case. You will receive an email confirmation and tracking information for each package shipped and there are no additional fees of any kind for split-shipments.

Will you pay the return shipping fee?

If you are returning damaged or defective merchandise we will pay the cost of return shipping, just contact shop.fcf@gmail.com and inform them of the issues with the product. Photographs are a great way to speed this process up. International (non-U.S.) returns cannot use prepaid shipping labels. If you are returning an internationally shipped order, please include your shipping receipt to be reimbursed or credited to your account. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.

Do you ship overseas?

As of now we ship to a limited amount of countries internationally.

What shipping carriers do you use?

We use a combination of FedEx Ground and USPS for all of our standard and international shipping.

How can I check my order status?

If you created an account on our site you will be able to see your order history and order information.

If you checked out as a guest then you can check your emails for an order confirmation email.

PRODUCT

How do I contact you in regards to online product?

You can reach out to us by email at support@fcf.io and we will be happy to assist with all questions regarding your online shopping experience.

What are your customer service hours?

We are happy to assist you during our business hours of M-F 9am-5pm PST. Weekend inquiries will be answered in the order of receipt on Monday (there is no need to resend as we answer the oldest messages and emails first).

Why won't my discount code work?

We are sorry for the inconvenience! There are a few things that could have caused this:

While we do regularly give out discount codes through our email and social channels they may not always apply to all products. 

Your discount code may have expired.

Only one discount can be applied per order.

Some discounts require a minimum purchase amount.

Some discounts apply only to a specific product or exclude specific products.

What if my product arrived damaged?

We are very sorry for the inconvenience! While we strive to take the utmost care when packaging and producing our products some things can end up being out of our control. When you email in to our customer support you will be asked for a photo of the damaged goods and we will be happy to make it right. 

Get in touch

Have questions about your order, or a general enquiry?